Last updated: 8 October 2026

Cello’s Wine Store respects your privacy. This policy explains how we collect, use and protect personal information when you visit celloswine.com.au, shop with us, book an event or contact us.

Information we collect

We may collect your name, email address, phone number, billing and delivery addresses, purchase history and information you provide through enquiries, bookings or newsletter subscriptions. We may also collect age-verification information where needed for alcohol sales.

Payments are processed through our payment providers, who handle payment details under their own privacy policies.

Our website may collect technical information, such as your IP address, browser type and pages visited, using cookies and similar technologies. You can manage cookies through your browser settings, although some website features may be affected.

How we use your information

We use personal information to process orders and payments, arrange deliveries, manage bookings and memberships, respond to enquiries, improve our services and meet legal obligations.

Where you have agreed to receive marketing, we may send news, offers and event updates. You can unsubscribe at any time using the link in our emails or by contacting us.

Sharing your information

We do not sell or rent your personal information. We may share it with service providers who help us operate our business, including payment processors, delivery companies, website hosts and email platforms. We may also disclose information where required or authorised by law.

Keeping your information safe

We take reasonable steps to protect personal information from loss, misuse and unauthorised access or disclosure. We retain it only as long as needed for our business and legal obligations, then take reasonable steps to securely delete or de-identify it.

Access, corrections and complaints

You can request access to, or correction of, your personal information using the contact details below. We may need to verify your identity before responding.

If you have a privacy concern, please contact us with the details. We will investigate and aim to respond within 30 days. If the matter remains unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au, where applicable.

Other websites and policy updates

Links to other websites are subject to those websites’ privacy policies. We may update this policy from time to time and publish the current version on our website.

Contact us

Cello’s Wine Store
Airlie Wine Co Pty Ltd
Shop 2/400 Shute Harbour Road, Airlie Beach QLD 4802

Email: hello@celloswine.com.au
Website: celloswine.com.au